Frequently Asked Questions (FAQ)
Frequently Asked Questions
What is PillowShield? Why do I need it?
The fabric used to manufacture the PillowShield pillow cover is made with a truly unique, thermoplastic, non-porous, patented material that is infused with a controlled-release system which, according to the fabric manufacturer’s literature, enables the “slow release of a specifically formulated antimicrobial system to the fabric’s surface which lasts for the life of the fabric.”
It is fluid-proof, easy to clean, strong, antistatic, stain resistant, hypoallergenic, odor-free, and comfortable. Its most important feature is the antimicrobial property, which makes it unique in the pillow cover market.
In addition, for the home pillow: the PillowShield protects your home pillow from stains, dirt, and contamination, thereby extending its useful life and frequent need for pillow replacement.
What is PillowShield’s safety information?
The PillowShield is phthalate free and DOES NOT contain Triclosan, an agent which has been considered to be of questionable safety and is present in many antibacterial products sold worldwide. It is also REACH (Registration, Evaluation, Authorization, and Restriction of Chemicals) compliant. In addition, it is silver and copper free unlike competitor products which contain these potentially allergenic materials.
Is PillowShield effective?
The antibacterial system used in PillowShield has been rigorously tested by independent laboratories and is ISO 9001 certified. This antimicrobial activity is the primary feature which sets PillowShield apart from standard pillow covers.
Is PillowShield comfortable?
The PillowShield is cool and comfortable. However, most users prefer to place a favorite cotton or satin pillowcase over it. Alternatively, the hotel-provided pillowcase may be placed over the PillowShield since hotel pillowcases are generally laundered prior to each new guest, or every three days for an existing guest. However, because we are not certain that this practice is followed in every hotel throughout the world, we recommend bringing your own pillowcase to place over the PillowShield when you travel.
Is the PillowShield guaranteed?
PillowShield is backed by our full-satisfaction guarantee. PillowShield is a family-owned business and we stand by our product 100%. We want you to be fully satisfied. In the unlikely event that you are not, simply send us an email and we will do our part to make sure our product lives up to your expectations. We appreciate your business and want you to feel completely satisfied with our product. We provide a full, money-back guarantee (minus return shipping costs) for any manufacturing defect in the material or for zipper breakage for 90 days with normal use.
What size is the PillowShield?
It is 20 x 31 inches, which fits the standard queen-sized cover. It can fit most king-sized pillows, as well. When small European square pillows are provided, two of them can fit side-by-side into one PillowShield case.
Does the PillowShield require frequent washing?
Actually, the PillowShield requires no washing! The specialized fabric resists dirt and stains and can be easily wiped down with mild soap and water, if necessary. Machine washing is neither needed nor recommended, as the high temperatures generated in washing machines can degrade the antimicrobial properties of the fabric.
How long does PillowShield last?
The antimicrobial properties will last for the life of the fabric, if cared for properly.
How is PillowShield different than an anti-allergy pillow cover?
The antibacterial system used in PillowShield has been rigorously tested by independent laboratories and is ISO9001 Certified. This antimicrobial activity is the primary feature which sets PillowShield apart from standard anti-allergy pillow covers which do not inhibit microbial growth.
How is PillowShield different than mineral-containing pillow covers (silver or copper)?
PillowShield does not contain silver or copper, which may be allergenic and are not as antimicrobial as our product.
What’s your return policy?
PillowShield is guaranteed to be free of defects. If unused, it can be returned for a full refund.
Do you have customer service?
Of course! Our friendly and knowledgeable customer service reps are available to answer your questions.